We deliver exceptional customer service through a passionate pursuit of excellence in everything we do.

We favour a close interactive business relationship, and insist on the utmost care, attention and service. We deliver a focused customer service model that facilitates the accomplishments of a very exclusive group of individuals, because as the SLOGAN dictates, we are “…..exclusively private”

This high level of attention starts at the top… you enjoy unfettered access to our Senior Leadership team. Our business leaders are available to promptly answer questions and discuss our services with you directly.

Our personal flight concierge are available day and night to plan and schedule your travel needs and assist you during your trip should itineraries need changing, ensuring your flight, from departure to destination and everything in between, is worry free.

As our frontline ambassadors, we ensure our pilots not only have excellent flying expertise, but also world class customer service skills. They receive regular customer experience training with the express purpose of making your private flying experience as pleasant as possible.

In addition to offering a cost-effective way to maximize your time, our service is a discreet way to travel, offering the security and sense of privacy that only comes with flying on a private jet or helicopter.

Stepping aboard a private jet is to enter your own personal sanctuary. Far from the hustle of commercial travel, your travel experience begins with your call. Within hours, your private jet stands poised, catered and appointed to your personal tastes and requirements.

Our fractional aircraft are appreciated for their comfort, design, docile handling characteristics and the latest in jet engine technology and flight guidance systems.

Within us and the respective International Flying Partners, commitment to safety includes sophisticated Safety and Quality Management Systems, airline quality pilot procedures, in-house aircraft maintenance, and thorough pilot training that far exceeds regulatory requirements and includes annual full motion flight simulator evaluation. Our commitment to continuous improvement ensures we remain diligent, looking at each flight as an opportunity to forever improve the level of safety.

Our “system to improve the system” identifies opportunities for improvement through a non-punitive reporting system, front-line personnel incident reports, internal audits and Quality Assurance (QA) programs.

Our culture maintains the delicate balance between confidence in the ability of our people and aircraft to complete their missions, while remaining constantly vigilant in assessing and responding to risk.

Our pursuit of safety focuses on a highly disciplined approach to process and procedure to ensure we can consistently attain our customer service and safety objectives.

Flying jet aircraft is a high performance task. Our pilot training programs exceed regulatory requirements including a combination of company instruction, Flight Safety ground school and flight simulation.

Within our and the respective International Flying Partners, maintenance of Aircraft and Helicopters is something that we take VERY seriously. We source for experts from US, UK, Canada and South Africa among other jurisdictions.